PROPERTY MANAGEMENT SYSTEM COMPANY TERMS AND CONDITIONS (SOFTWARE / SaaS) Company Name: [Your System Company Name e.g., Apex Systems Development] System Name: [Your Software Name e.g., Ampex Property Management System] Effective Date: [Insert Date] 1. Definitions “Company” refers to [Your Software Company] “User” refers to any individual or organization using the system “System” refers to the property management software platform 2. Service Description The Company provides: Property and tenant management tools Rent tracking and invoicing Loan/chama integration (if applicable) Reporting and analytics Cloud-based data storage 3. User Accounts Users must provide accurate information Users are responsible for account security Unauthorized access must be reported immediately 4. Subscription & Fees Access is provided on a subscription basis (monthly/annual) Fees are non-refundable unless otherwise stated Failure to pay may result in suspension 5. Acceptable Use Users shall NOT: Use the system for illegal activities Attempt to hack, reverse-engineer, or disrupt services Upload harmful or fraudulent data 6. Data Ownership & Privacy Users retain ownership of their data The Company may process data to provide services The Company shall comply with: Data Protection Act 2019 7. System Availability The Company aims for high uptime but does not guarantee uninterrupted service Maintenance downtime may occur with notice 8. Limitation of Liability The system is provided “as is” The Company is not liable for: Data loss due to user error Financial losses from system downtime Liability is limited to subscription fees paid 9. Intellectual Property All system software, design, and features remain the Company’s property Users are granted a limited, non-transferable license 10. Termination Users may cancel subscriptions anytime The Company may suspend accounts for violation of terms 11. Backup & Data Retention The Company may provide backups but does not guarantee full recovery Data may be deleted after account termination after [X days] 12. Third-Party Integrations The system may integrate with third-party services (e.g., payment gateways) The Company is not responsible for third-party failures 13. Governing Law These terms are governed by the laws of Kenya 14. Amendments Terms may be updated periodically with notice If you want next step I can: Customize these with your actual company names (e.g., Havis Homes Ltd / Apex Systems Development) Convert them into a legal PDF format with proper clauses numbering Add tenant agreements, landlord contracts, or SLAs Tighten them legally (especially for Kenyan disputes & eviction protection)